Frequently Asked Questions


What is Propped?

Propped is the first peer-to-peer kitchenware marketplace built exclusively for the food community.

Makers can finally sell their products directly to food lovers, without their products getting lost on generalist sites. And cooks with extra items taking up space in their kitchen cabinets can find new homes for pre-loved pieces, which keeps secondhand kitchenware out of landfills, hallelujah!

If you’re a first time seller, feel free to reach out with any questions about our 1-2-3 List-Sell-Ship process, which makes selling as easy as crockpot chili.

How do I ask a question about a product?

We’re glad that you asked! Our goal at Propped is to encourage conversations between buyers and sellers.

There are two ways to connect. If you have a question about a particular product, just add it to the discussion section at the bottom of the product listing and the seller should get right back to you.

If you’d like to have a more private conversation with anyone else in the community, we’ve created a chat feature where you can speak directly with both sellers as well as other buyers. Just click on the Chat icon on their profile page and you’ll be off to the races.

If you have a comment or question for the Propped team, please email us at admin@propped.com.

Do you ship to PO Boxes?

Unfortunately, we cannot ship our products to PO Boxes. When adding your shipping information, please ensure that you provide a residential or business address.

How much do you charge for shipping?

At this time we are offering shipping using FedEx Ground to the continental US only, although we hope to expand our operations soon.

Propped charges the following, to be paid for by the customer:

$6 flat rate shipping for each order from a single vendor. Multiple items can be added from that seller for the same rate. For each additional seller, $4 will be added to the shipping cost.

For particularly bulky or heavy orders, an additional surcharge will be listed in your cart at checkout when items weigh either 5-10 lbs (add $10) or over 10 lbs (add $15). This chart outlines shipping expenses based on the weight of your order.

How quickly can we receive products?

Unless otherwise stated in the product description, we give our sellers 7 business days to ship out products. Once a package is on its way to you via standard shipping, it will arrive within 2 to 5 business days.

At this point we do not offer expedited shipping on products but are hoping to include that functionality in the near future. Upon purchase, buyers will receive an email confirming the tracking number.

Can I get a refund?

We do not offer refunds or returns in most cases, except in the situation where an item isn’t delivered, or is damaged. If you have any problems with your order, please reach out to admin@propped.com  within 5 business days of receipt and we’ll see what we can do to resolve the issue.

Please note, if you’re the recipient of damaged merchandise, hold onto the product and packaging as it may qualify for shipping insurance. Anything after 5 days of product receipt is considered a final sale.

To protect yourself from disappointment over an item, particularly those that are in vintage condition and may show signs of normal wear, please closely inspect the item photos, descriptions, and details before making a purchase. Sellers welcome questions and are accessible in the comments section below each item. If you’re unsure about the condition of an item, dimensions, quantity, or description, please make sure to reach out to the seller before purchase.

What boxes can be used to ship products and what do I need to know about shipping fragile items?

We exclusively ship using FedEx Ground’s services. They accept both FedEx Ground packaging or your own, personal packaging.

For more information on FedEx shipping guidelines for fragile items, visit this link. Please note that FedEx, like all shipping partners, requires that products be wrapped individually, with at least 2″ thickness of air-cellular cushioning or foam material to fit snugly inside a corrugated box.

If you plan to sell and ship often, consider setting up a FedEx account. It takes just a few minutes and will allow you to quickly and easily schedule pickups for your shipments.

I’m listing an item that weighs more than 15 lbs. Will that be an issue?

Before sending your item, please reach out to admin@propped.com for review and approval.

How do I get paid?

We use PayPal as our secure payment processing system and as such, we accept a range of payment methods including credit and debit cards, and PayPal. Funds from your sales are deposited directly to your bank account independent of payment method.

All sales are considered final after the 5 business day period has passed following buyer receipt of shipment. The funds from each sale will be transferred to you immediately upon sale of the item, and you’ll receive an automated payment confirmation email when your payment has been transmitted.

How does Propped protect sellers?

We want our sellers to feel comfortable and safe using our platform. If you’re unable to resolve a disagreement with a buyer about a transaction, it’s Propped to the rescue! Just email us at admin@propped.com

How do taxes work?

Propped is an online marketplace, not a reseller. We do not charge our customers for sales tax. As a Propped seller, you are responsible for determining your own tax liability.