Shipping + Return Policy


SHIPPING INFORMATION AND RETURN POLICY:

How quickly can we receive products?

Unless otherwise stated in the product description, we give our sellers 7 business days to ship out products. Once a package is on its way to you via standard shipping, it will arrive within 2 to 5 business days.

At this point we do not offer expedited shipping on products but are hoping to include that functionality in the near future. Upon purchase, buyers will receive an email confirming the tracking number.

Can I get a refund?

Unless otherwise stated, we do not offer refunds or returns in most cases, except in the situation where an item isn’t delivered, or is damaged. If you have any problems with your order, please reach out to admin@propped.com within 5 business days of receipt and we’ll see what we can do to resolve the issue.

Please note, if you’re the recipient of damaged merchandise, hold onto the product and packaging as it may qualify for shipping insurance. Anything after 5 days of product receipt is considered a final sale and funds will be released to the seller.

To protect yourself from disappointment over an item, particularly those that are in vintage condition and may show signs of normal wear, please closely inspect the item photos, descriptions, and details before making a purchase. Sellers welcome questions and are accessible in the comments section below each item. If you’re unsure about the condition of an item, dimensions, quantity, or description, please make sure to reach out to the seller before purchase.

Do you ship to PO Boxes?

Unfortunately, we cannot ship our products to PO Boxes. When adding your shipping information, please ensure that you provide a residential or business address.

How much do you charge for shipping?

At this time we are offering shipping using FedEx Ground to the continental US only although we hope to expand our operations soon.

Propped charges the following, to be paid for by the customer:

$6 flat rate shipping for each order from a single vendor. Multiple items can be added from that seller for the same rate. For each additional seller, $4 will be added to the shipping cost.

For particularly bulky or heavy orders, an additional surcharge will be listed in your cart at checkout when items weigh either 5-10 lbs (add $10) or over 10 lbs (add $15). This chart outlines shipping expenses based on the weight of your order.

If you plan to sell and ship often, consider setting up a FedEx account. It takes just a few minutes and will allow you to quickly and easily schedule pickups for your shipments.